AP
Antionette P
1 reviews | Active since Jan 2011
31 Aug 2015, 13:18
MTN Contract overbilled
The existing contract was upgraded to a MTNChoice100 without a handset (R139pm/24). The 1st account was R864 with NO discount on SMS bundles or Data bundles, the package consist of 100min, 300mb data and 200 sms. Extra 300mb data x2 and 200sms was added to bill. We tried more than 30 days to resolve this issue with store personnel. USD was opened but next bill was R314 also without any discount on package sms and data.<br> <br> Bad customer service from Jodine Galulu with NO feedback from her or the branch manager Ricky. Why must I have to drive to the store or call everyday to find out if the problem is resolved. Absolutely the worst customer service ever. An old man of +- 70 walked into the store while I was there, and he wanted to buy airtime. The consultant told him to walk to Checkers and by airtime there..this is UNACCEPTABLE. Vodacom will never let this happen. <br> <br> Can we PLEASE get my contract sorted out before next billing date of 13 Sept and all credits own to me up to date or what is my legal obligation to cancel this contract due to MTN breach of contract?
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MTN South Africa's replyOfficial
01 Sept 2015, 10:38Hello anto0124,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We have now contacted the store and the Regional Manager for the store. We've made it clear that we need to get the problem resolved before the next billing cycle (13th of September 2015).
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We have now contacted the store and the Regional Manager for the store. We've made it clear that we need to get the problem resolved before the next billing cycle (13th of September 2015).
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply01 Sept 2015, 10:38
Official
Hello anto0124,
We are truly sorry for the breakdown in service and for the inconvenience caused.
We have now contacted the store and the Regional Manager for the store. We've made it clear that we need to get the problem resolved before the next billing cycle (13th of September 2015).
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused.
We have now contacted the store and the Regional Manager for the store. We've made it clear that we need to get the problem resolved before the next billing cycle (13th of September 2015).
We will touch base with you as soon as we get feedback on the escalation done.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,