MTN contract non-delivery and personal information breaches (use of non-disclosed 3rd parties)

Lack of delivery. MTN is confirming cellphone contracts without stock and still awaiting delivery for at least 3-weeks now. To add insult to injury, the contract is carried out through a 3rd-party, Monde who do not disclose that they are calling on behalf of MTN and this raising issues of personal information breaches.

If i follow up on my order at MTN, they refer me to Monde and yet I never signed up with a 3rd-party but with MTN.