MTN Contract no cancelled - Very Poor service from MTN

1. We had a Data contract for Data Line from 2018 for period of 24 months ending November 2021 2. We have been billed via debit order since on ABSA account 3. On the 7th May 2020 we contact MTN call centre to cancel the contract, The agent advised us that we must make payment of R980,79 as settlement and once they receive payment our contract will be cancelled 4. On the 11th May 2020 we made payment as requested for settlement 5. We note that the contract was never cancelled 6. We have tried calling 083 135 unable to get through 7. We have sent an email on the 7th January 2021 again regarding cancellation – again no response from MTN 8. I have since not been billed via debit order for MTN, so I assumed the contract was cancelled 9. I have now been informed that MTN has listed an adverse against my name in March 2021 – I have not received any communication regarding this 10. I have contact *** who informed me that the contract is still active and amounts are still outstanding

A. With reference to the above sequence of events, this is extremely poor service from MTN- Customer request not been fulfilled despite me advising that I want this contract cancelled. My obligation for settlement as advised In point 4 was fulfilled when I was advised to make payment Why was my contract not cancelled at that point once my payment was received?

B. Communication or point of contact with MTN is extremely poor- I have been trying the 083 135 number and hold on for 30 minutes to an hour Invoices and Website have the following email address : *** in which customers need to make contact – No feedback- Why wasn’t my email addressed or sent to the relevant department for actioning.

I am very dissatisfied and this is extremely unfair despite my constant request to cancel the contract.