MTN contract Nightmare

I am seriously every frustrated and disgusted by the service MTN gives to people. It's the first time taking out a cellphone contract with MTN and I seriously regret it. I reported my phone ****** last week Monday, it took 3 days to blacklist the device and that was after several phone calls. I eventually got the ITC number, went to the police station and later went to the store with all the details. I asked the consultant how long it takes to process everything and I was told to wait for 7 days. Today I called your call centre only to be told that you take 14 working days to process a claim. What kind of BS is that? How do you expect us to run our small businesses when you make our lives so difficult.? Honestly I regret signing up with you and I definately won't be renewing any of my contracts.

Vodacom is expensive but they work towards great service delivery and on time.