MTN Contract nightmare
<p>In March i cancelled my contract with MTN, they only came to fetch the phone (I didn't use) in May. Yet every month they have been trying to debit my account for a service they are not providing. No one from their customer service can give an answer instead they send me from pillar to post. I have to pay the bank for reversal monthly as they also say its between me and the service provider. I'm so sick of the capitalists companies wanting to take our hard earned money!!!!</p>
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MTN South Africa's replyOfficial
04 Aug 2016, 17:06Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply04 Aug 2016, 17:06
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
's updateReviewer Update
24 Sept 2016, 10:25Even now the issue isn't resolved, instead after two months they send me a statement that they'll be deducting money for something I don't have since May, unbelievable!!!!!
's update24 Sept 2016, 10:25
Reviewer Update
Even now the issue isn't resolved, instead after two months they send me a statement that they'll be deducting money for something I don't have since May, unbelievable!!!!!