mtn contract migration

<p>Good day</p> <p>Please see that when I upgraded in September 2016, the MTN branch I went to choose the wrong contract, they did not load the one that I chose with the Sony Xperia m5.</p> <p>Attached I have added the adverti*****t that shows the phone with the contract choices. I have circled the ones I have chosen, but I see on the contract they have loaded the incorrect one.</p> <p>Please can this be fixed, as I am not even getting the correct amount of data a month, and this is now the 3rd month, and I have phoned 808 plenty of times and they just said they will look into it but it was never resolved and I was never contacted back.</p> <p>Please this is a matter of urgency and I would really like this to be resolved asap.</p> <p>My number in question is ********** 746</p> <p>Id no ********** 008082</p> <p> </p> <p>The contract that was chosen for me is:</p> <p>MTN TopUp 100</p> <p>The contract I wanted is:</p> <p>My MTN Choice 100</p> <p>That includes 100 anytime minutes x 24 months + 200 mtn to mtn minutes x 12 months</p> <p>200 smss x24 months</p> <p>300mb data x 24 months + 2 gb bonus data x 12 months</p> <p>For R249 PM x 24 months</p> <p>This is what I wanted, and not the other contract.</p> <p> </p> <p>Please can this be resolved asap.</p> <p> </p> <p>And also how will I know when this is resolved?</p> <p>And will I be contacted?</p> <p>Will I also be compensated for the mistake MTN has made regarding my contract where I have now lost 3 months of the contract I have wanted?</p> <p>Because I am very upset about this, I am lucky to have noticed this otherwise I would have been struggling for months now.</p>