EO
Ebrahim O
1 reviews | Active since Dec 2018
22 Dec 2018, 10:44
Mtn Contract issues
I'm trying to sign up a contract with the store for the mtn black Friday business deal for almost a month and to no avail. every time I call the store they tell me they having issues with the system and they are trying their best to resolve the problem but there's no end to it. the staff are very helpful and friendly and I'm sure they are trying their best.
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Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
08 Jan 2019, 06:25Good day Ebrahim,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. I see that your contract was activated on 24/12/2018. Kindly advise if all is in order.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. I see that your contract was activated on 24/12/2018. Kindly advise if all is in order.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply08 Jan 2019, 06:25
Official
Good day Ebrahim,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. I see that your contract was activated on 24/12/2018. Kindly advise if all is in order.
Kind regards,
Ishie.
Complaints Management Team.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused. I see that your contract was activated on 24/12/2018. Kindly advise if all is in order.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
EO
Ebrahim O's updateReviewer Update
24 Jan 2019, 12:27Hi there. Yes the issue has been resolved after much of my personal airtime being used because of MTN's lack of customer service.
EO
Ebrahim O's update24 Jan 2019, 12:27
Reviewer Update
Hi there. Yes the issue has been resolved after much of my personal airtime being used because of MTN's lack of customer service.