Mtn contract issues
Last year I canceled my contract with mtn. As soon as I had done so I was informed an upgrade has been done on my behalf. This turned out to be a ***** incident. I handed in all documents to prove it was *****. A year later I get a call from an attorney informing me that my case has been handed over because I owe mtn money because I did not notify them that I was cancelling my contract... Which I did do a month in advance.
The service is terrible.. Mtn does not take its customers seriously. Their staff is not trained well.. They are a huge disappointment.
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MTN South Africa's replyOfficial
22 Oct 2018, 09:14Good day Siphelele,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with your ID number so that we can follow up with our ***** department.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply22 Oct 2018, 09:14
Official
Good day Siphelele,
Thank you for your post.
Please accept our apologies for the lapse in service and the inconvenience caused to you as a result.
Kindly provide us with your ID number so that we can follow up with our ***** department.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,