LK
Leigh K
1 reviews | Active since Jul 2018
22 Jul 2018, 22:00
MTN Contract Issues
Hi Please share my anger towards mtn and spread if you can relate. I upgraded in March 2018 to a Samsung Galaxy S9 Plus via mtn direct over the phone. First mistake. The consultant confirms the phone choice 3 times with me during the recorded phone call. I receive the phone a week later and its a regular Galaxy S9. I then contact mtn to let them know, to which they respond that i need to take it to a store which i did. The store then returns the phone as per my request and puts in a contract cancellation request on my behalf which i signed for. On a side note the service i received from this store was the worst service i have received from any store or service provider in my life. I receive no feedback in weeks until i keep phoning in every single day up until Friday 20 July 2018. All unsuccessful call due to the fact that all the consultants tell me i need to speak to the sales consultant which no person on earth can seem to reach in order to cancel the contract. After exactly 23 phone calls i have not been able to reach the consultant or her supervisor even after trying to contact them directly and them rejecting my phone calls and messages knowing the situation. Please do something as i have been paying every month for a phone i do not have. The sales consultants name is Nonhlanhla from the Johannesburg office at mtn direct.
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Replies (3)
MTN South Africa's replyOfficial
23 Jul 2018, 07:06Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to MTN Direct management for assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply23 Jul 2018, 07:06
Official
Good day Leigh,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that we have escalated your complaint through to MTN Direct management for assistance. You will be contacted within 24 hours.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
LK
Leigh K's updateReviewer Update
25 Jul 2018, 12:54Still waiting on this phone call to happen
LK
Leigh K's update25 Jul 2018, 12:54
Reviewer Update
Still waiting on this phone call to happen
LK
Leigh K's updateReviewer Update
25 Jul 2018, 12:56Hi Ishie. You have told me i would receive a phone call within 24 hours and as i expected, no phone call. Understand that i have been patient with this company and every single consultant that has failed to help me and at the same time had such a terrible attitude over the phone. Please resolve this matter as soon as possible.
LK
Leigh K's update25 Jul 2018, 12:56
Reviewer Update
Hi Ishie. You have told me i would receive a phone call within 24 hours and as i expected, no phone call. Understand that i have been patient with this company and every single consultant that has failed to help me and at the same time had such a terrible attitude over the phone. Please resolve this matter as soon as possible.