MTN contract issues

Hi.

I took out 2 contract phones January 2018 but I've already had problem after problem and have been inconvenienced many times. Firstly the debit orders never came off my bank account since January (the lady at the call centre checked that my details are correct) and because no payment was received, both lines/numbers got suspended.

I contacted the store where I bought the phones and the clerk told me to come in and make an arrangment for payment. I went to the store over the weekend , the only time I can get to a store and the store was closed "until further notice" (this was on the front door at the store). I decided to contact ********** and spoke to a lady who was able to arrange payment with me and also unsuspend my lines until the next day. I made the EFT payment on Monday 12 March 2018 and tried calling ********** / 083173 again on Wednesday 14 March to confirm if payment was received and if they can unsuspend my numbers but I'm unable to get through. I go through all the IVR options but only get silence for a long time and the call never gets answered (I called from work during the day and again from another cell number the evening but the same thing happens - no answer) I've been without my new contract services for 2 weeks now because my lines got suspended all because MTN never actioned the debit orders. This is not acceptable.