MTN contract is a ****!!!! Do not sign up!!!!

My MTN cellphone contract ended on the 26th of April 2023, I called the call centre more than a month ago to cancel my account when it’s due and strictly move me to a prepaid service which they agreed. Now to my Suprise I am getting emails of my account still will be moved to a sim contract and will be charged R149pm.

I do not want any contract, just cancel my contract. I don’t owe you anything. I spoke to the most rude agent by the name of Tia at the Durban retentions who was nothing but a waste of my time and call.

If this is not done , I will happily take legal steps