MTN contract is a ****

I have been a loyal MTN customer for the past six years. On March 18th, I cancelled my contract as I was due for an upgrade. During my call with an MTN agent, I inquired about the billing for that month and was informed that I would only be charged a pro-rata amount. However, I was surprised to find that R344 was debited from my account, despite not receiving any data or minutes for the month.

I followed up with another call on April 30th to query this unexpected charge, as my device is fully paid off and I still did not receive any services for that month. To my dismay, I was informed that another debit would be processed in May.

I am extremely dissatisfied with this experience and feel misled. I will not allow MTN to continue billing me for services I am not receiving.