MTN contract incorrect billing

Item: MTN South Africa
Rating: 1
Author: Vusi M

I upgraded my contract in December 2017 and only realized after 3 months that i was incorrectly billed. The agreement was R399 pm and yet MTN was billing me R958 . I logged a query with them with a REF: 1- ********** 6754 and two days later i received a sms saying query was resolved. Another ref: 1- ********** 7594 was sent saying my query has been escalated.On the 26th March 2018 , MTN billed me again for R958 this ridiculous as MTN promised to get this sorted. All i want is my refund for the incorrect billing and thinking of cancelling this contract.

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

02 Apr 2018, 19:21

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The package was corrected. Credit for 3 months subscription fee difference was approved.

R1679.55 will reflect on the account in 2 days.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

MTN South Africa's reply02 Apr 2018, 19:21

Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

The package was corrected. Credit for 3 months subscription fee difference was approved.

R1679.55 will reflect on the account in 2 days.

Kind Regards,

Alice van der Merwe

Complaints Analyst

Best regards,

Vusi M's updateReviewer Update

04 Apr 2018, 16:53

Thanks Alice

Vusi M's update04 Apr 2018, 16:53

Reviewer Update

Thanks Alice

Vusi M's updateReviewer Update

06 Apr 2018, 11:00

Hi Alice i received a response from you 4 days ago informing me that the money will be paid into my bank account in two days but still it's not done. Can you follow up with the relevant people as to why this is not done as when you guys incorrectly deducted my money you never had issues doing so.

Vusi M's update06 Apr 2018, 11:00

Reviewer Update