MTN Contract gone wrong

<p>It all started in 2015 April when I called MTN on a few occasions to cancel a contract that I had with them which ended 2015 but unfortunately due to a strike(http://www.fin24.com/Tech/News/MTN-strike-is-finally-over-says-new-CEO- ********** 6 ) , MTN never cancelled the contract on time and I was also promised to be cut over to prepaid by the end of May as per agreement. I have since tried to apply for another contract 2 yrs down the line and was told that my case was handed to the lawyers, company called MBD. I then called MBD to try and resolve the issue and then my worst nightmare started,</p> <p>1. It takes ages to get through, prompted by an answering machine to leave a message which I did after calling several times, waited 2 days and no one called.</p> <p>2. After several attempts I go through and spoke to a call centre agent who had no clue what the case was all about, was referred back to MTN for references.</p> <p>3. Another nightmare trying to get the information out of MTN.</p> <p>4. looked through my archives and found the references for MTN, called MBD and provided the info. Was told another different story, now I need to make an affidavit. This is very frustrating because evertime I call in I get a different story everyday and mind you it take a few dial in to get through (MBD - ********** 111)</p> <p> </p> <p>Unfortunately I'm not liable for any extra costs as I have called MTN on time to arrange for a cancellation which wasn't carried out on time due to a strike, at this moment I'm very frustrated cause I'm not getting anywhere, MBD are pointing to MTN and MTN are pointing to MBD.</p> <p> </p> <p>Below is reference numbers which prove that I have called to cancel on time:</p> <p>MTN</p> <p>Ref for cancellation: ********** 91 date: 9 may 2015</p> <p>Another ref: ********** 91/</p> <p>Last ********** 69 12 May 2015</p>