MTN CONTRACT FROM HELL!!!

Ive been having a contract with mtn which i was paying R320 for and not even once did i dishonor the contract.my contract was to expire in August 2022,a month before an mtn consultant called me to enquire about whether im upgrading or cancelling the contract and i made my cancellation intentions very clear.

On the 1st of September i was suprised when mtn debited R1600 from my account,i immediately called the 135 number to find out why and i could not reach a contracts consultant,tried again for a couple of days to no luck then i reversed the transaction hoping to get a call back from them.then came the month of October,R2400 was debited from my account which i reversed and sent out an email to them for an enquiry which was only responded to this month saying that they not going to cancell my contract because i owe R3400 from the last 2 months.

Then yesterday(2022/11/09) i went to menlyn store about this matter and i was told that my contract was not cancelled because i did not pay the cancellation fee which i knew nothing about,i asked them why they didnt debit that cancellation from my account referrenced "cancellation fee" and the response i got was that the store has got nothing to do with the telesales people so if i got my contract online or via the phone theres nothing they can help me with and that next time ill know better to come instore to deal with a physical person whom ill be abe to hold responsible when im not sattisfied about something.