MTN contract *****

I recently became eligable for a contract upgrade, and decided to rather cancel as I dont need it anh longer. After waiting a unreasonably long time I got through to cancellations, after which one of the agents persuaded me to take a new sim only contract that I found satisfactory. The order reference number for this contract is *** and was telephonically and legally bound on the 21st of July.

The new contract time came and went but still I am paying the new higher contract cost (4 times higher). After a few weeks I got a new sales agent trying to sell me a contract, and upon asking what the status of my new contract was, she said there was a 'glitch'. Furthermore, I requested the recording from the previous contract and she would not provide it.

I wish to have the ********ly charged amounts reversed, the original contract instantiated and the recording provided to me. If the recording is not provided I will take legal action.