1 reviews | Active since Jan 2018
I wrote a review about a ********** use of my details for a cellphone contract in January 2018. To this day I have never heard anything back from MTN! The number I was given to follow up on regarding this doesn’t get answered. Now MTN has handed over my account to their debt collectors!! I was unemployed when this contract was taken in December 2017 as I had been retrenched at the end of October 2017! So how could I have taken up a cellphone contract??? Where’s the 3 months payslips that were given to whoever approved this contract?? Who did they confirm my employment with since I wasn’t working?? And I would also like to see the signature on the application for this contract!! MTN needs to catch a wake up!! Stop hiring *********** people to positions ;get your house in order! Am going to every social media platform to post my story because obviously the only time this will be resolved is when I get more people involved!!!
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send us the certified copy of your ID and affidavit specifying that you did not open up a contract with MTN to *** will then log a request with ***** for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly send us the certified copy of your ID and affidavit specifying that you did not open up a contract with MTN to *** will then log a request with ***** for further investigations.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
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