MS
Marcia S
1 reviews | Active since Jan 2018
31 Jan 2018, 23:58
MTN contract *****
My bank account got debited by MTN on the 31st of December for R729. I went to my bank & asked for the funds to be reversed back into my account & headed to the nearest MTN shop. There I was told that I had taken a 36 months contract on the 11th of December! I told the lady that was impossible since I was unemployed. Fast forward to the 5th of January where I went to another MTN shop & submitted an affidavit in which I stated that I had not taken a contract with MTN and that my ID is registered with the S.A. Identity ***** Prevention Unit which means that every time I require credit they need to verify with them first. Today my account was debited for R2229! I will reverse it again but every time I do that I get charged R30. A friend of mine had the exact same thing happen to him, he lives in Empangeni & he was told the contract was taken in Glenwood for an amount of R800. So MTN when are you cancelling these debit orders ? I have never taken a contract with you & after this I never will!
Marcia
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MTN South Africa's replyOfficial
05 Feb 2018, 22:20Good day Marcia,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For a ***** case to be opened we need you to please Complete a SAPS affidavit detailing your dispute and submit it with a certified copy of your ID. Please submit these documents at your nearest MTN store or email them through to ***
A ***** request will then be logged and you will be notified by the store on the turnaround time or you can dial 083 808 for regular update on the progress.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply05 Feb 2018, 22:20
Official
Good day Marcia,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For a ***** case to be opened we need you to please Complete a SAPS affidavit detailing your dispute and submit it with a certified copy of your ID. Please submit these documents at your nearest MTN store or email them through to ***
A ***** request will then be logged and you will be notified by the store on the turnaround time or you can dial 083 808 for regular update on the progress.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MS
Marcia S's updateReviewer Update
14 May 2018, 20:03So Kabelo Mosimanyane,
After doing all of the above and getting no response after dialing that number a million times, I thought hey no debit order went through again afterwards so this issue must have been resolved. Even though I received no phone call,email nor text from MTN. Turns out I was dead wrong!
Now MTN hands me over to their attorneys!! Yep, just received a call from MBD @ 19:42 to say that my MTN account has been handed over.
So please tell me again how this customer service of yours works???
I am unemployed so I could not have taken up a contract with you guys because you wouldn’t have had anyone to confirm employment with. This is super frustrating you need to sort it out MTN!
MS
Marcia S's update14 May 2018, 20:03
Reviewer Update
So Kabelo Mosimanyane,
After doing all of the above and getting no response after dialing that number a million times, I thought hey no debit order went through again afterwards so this issue must have been resolved. Even though I received no phone call,email nor text from MTN. Turns out I was dead wrong!
Now MTN hands me over to their attorneys!! Yep, just received a call from MBD @ 19:42 to say that my MTN account has been handed over.
So please tell me again how this customer service of yours works???
I am unemployed so I could not have taken up a contract with you guys because you wouldn’t have had anyone to confirm employment with. This is super frustrating you need to sort it out MTN!