1 reviews | Active since Jul 2017
Mtn contract *****
<p>Good morning </p> <p>The was ********** that was done by a mtn employee within my account and this was billed into my account. I have queried it from mtn several times and am yet to receive any feedback, my account has been handed over to mbd and have been paying mbd to prevent my name from being blacklisted. Please help.</p>
Thank you for your post.
We apologize for any inconvenience incurred.
The request was sent to the banking department, see response from the billing department
In response to SR ***.Kindly note that user changed the SUL via the USSD code on 21-03-2016 from R0.00 to R5280.00 and than called in on 808 on the 20-05-2016 to have it changed from R5280.00 back to R0.00 the user liable for charges - no credit due.
Customer was also being billed for me 2 u transfers to ***, and content charge (details attached- Miranet, Smartcall, Basebone, etc.
The account is handed over to the legal department, for assistance with the blacklist of your name, please email the legal department for assistance, the email address *** due to one of the contracts only expires in 12-8-2017 you are liable to make payment for the subscription fee until the contract expires.
Kind Regards,
Alice van der Merwe
Best regards,
Thank you for your post.
We apologize for any inconvenience incurred.
The request was sent to the banking department, see response from the billing department
In response to SR ***.Kindly note that user changed the SUL via the USSD code on 21-03-2016 from R0.00 to R5280.00 and than called in on 808 on the 20-05-2016 to have it changed from R5280.00 back to R0.00 the user liable for charges - no credit due.
Customer was also being billed for me 2 u transfers to ***, and content charge (details attached- Miranet, Smartcall, Basebone, etc.
The account is handed over to the legal department, for assistance with the blacklist of your name, please email the legal department for assistance, the email address *** due to one of the contracts only expires in 12-8-2017 you are liable to make payment for the subscription fee until the contract expires.
Kind Regards,
Alice van der Merwe
Best regards,
Good evening
Please note that I had requested for mtn to send any evidence that the limit was changed telephonicaly or at a mtn store and they failed to produce any evidence. The feedback I got from mtn was that someone from mtn had hacked my account at mtn and changed the contract limit. I opened up a case at the SAPS and sent it through to mtn and have never received any feedback since. Instead I got a call from MBD attorneys telling me that I owe them R22000.
Kind Regards
Sibonelo Mkhwa****
Good evening
Please note that I had requested for mtn to send any evidence that the limit was changed telephonicaly or at a mtn store and they failed to produce any evidence. The feedback I got from mtn was that someone from mtn had hacked my account at mtn and changed the contract limit. I opened up a case at the SAPS and sent it through to mtn and have never received any feedback since. Instead I got a call from MBD attorneys telling me that I owe them R22000.
Kind Regards
Sibonelo Mkhwa****