MTN contract ******ion

The frustration i have with the business is beyond human levels! How can a big company like this be soo **********, shady, and downright not care! My issue started when i took a contract for a device in 2018. When in got the phone i was already with vodacom and told the agent I want to continue using my number. He said its fine and processed my application with my current number. The agent failed to tell me that the phone comes with a sim card and data I pay for every month or let alone give me that simcard. So for 3 years, 3 whole years i paid 300+- every month for data i never got or never even given the chance to use! That is almost R9500!! I only found out about this when I finished paying for the device and realized i was still being billed by MTN. I called them to ask why, and the agent said it is data that came with the phone, naturally, I was baffled 😮. I told the agent I don’t know of any data or the number she told me about as I never used it. She checked the system and confirmed that the data is never used, for 3 years they bill me for it, I pay for it and after a month they take it away. Then that cycle. I was shocked!

I immediately reported this issue and they gave me a run around sending me to the store I took out the contract only to get there and be told there’s nothing they can do. Contacted the complainants department and they literally ignored my email!

Do not do anything! I mean anything with MTN they are *****s and will ****** you! If anyone who knows who can help with this please advise! Because this is a lot of money for me. I have tried the ombudsman.