CS
Clayton S
1 reviews | Active since Sept 2015
07 Sept 2015, 11:28
MTN Contract expired
Hi. Can someone please sort out my Mtn Contract. contract expired end of July 2015. I phone on the 3rd of August to cancel the contract. Come 13th August I received an invoice from Mtn for the Full amount. today I phoned them again just to find out the contract hasn't been cancelled and I'm still getting billed. can someone pelase sort this out. another contract is due to expire the 9th September and they said I must call the 10th to cancel. no I hope this one will be done the right way.
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MTN South Africa's replyOfficial
16 Sept 2015, 10:54Hello Clayton953,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your 082 number as well as the MTN numbers but there was no response. You did not state which number you wish to move to prepaid.
On the system however I do see that an 08323 number has been moved to prepaid on 10/09/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your 082 number as well as the MTN numbers but there was no response. You did not state which number you wish to move to prepaid.
On the system however I do see that an 08323 number has been moved to prepaid on 10/09/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 10:54
Official
Hello Clayton953,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your 082 number as well as the MTN numbers but there was no response. You did not state which number you wish to move to prepaid.
On the system however I do see that an 08323 number has been moved to prepaid on 10/09/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
I tried to contact you on your 082 number as well as the MTN numbers but there was no response. You did not state which number you wish to move to prepaid.
On the system however I do see that an 08323 number has been moved to prepaid on 10/09/2015.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,