MTN Contract Dispute

A disappointed and disgruntled customer of MTN. My contract was scheduled to have expired in June 2022. As a normal practice, the contract was to be on a month to month, to my shock the contract was four times the normal subscription. Upon enquiry, I was informed that upon expiry of a promotional contract the data only Sim will be charged on a differential tarrif.

I have on countless occasions attemptent to either upgrade or cancel my existing contract without any success. I have been billed for usage that is outrageous and have altimately resorted to non-payment whilst the matter is being resolved.

Unfortunately, I have been informed that my line has been suspended owing to the complaint not being resolved. The MTN customer care line is an absolute disaster and the consultants have not been helpful and lack the requisite capacity to see the urgency of the matter.

I'm sick and tired of MTN and only wish for the matter to be resolved and consider an alternative service provider.