MTN Contract dispute

I am so disappointed with poor services by MTN, I upgraded 3 numbers with MTN with very same black Friday deal on 27 November and all numbers were upgraded around 9:22 am. After three days one of my number the airtime disappeared, I logged the call with MTN customer Service agents but in has been a struggle and has been almost 2 months still not given proper feedback of what really happened. Today I spoke to MTN same customer Service agents, I spoke still not helped since Monday. They need to pull the transcript and proof, I specifically requested same deal for all number, and it was upgraded and now they want to change the deal in one of the numbers without my approval. MTN wants to **** me now and most of their customer Service agents I dealt with seems to be not knowing what they doing I was not help at all they were just lying to me; they did not even allow me to speak to the Manger or supervisor. Is almost two no help and this is frustrating. MTN can do better ,their customer service is very poor not like before.

The Number queried is *** and my Id number will be provided on request..MTN is **** and with poor customer service. I have spoken to more than 25 MTN so called Boza champions all just lie to me some drop my calls. I am so frustrated and they want to charge me for canceling the contract i am disputing.

Regards, H Kaula