MTN CONTRACT DEPARTMENT IS A ****!

Item: MTN South Africa
Rating: 1
Author: Gee N

I had a contract with MTN which ended last month. Before my contract ended, I had made a lumpsum payment towards my account and when the contract ended I had R629 left from the lumpsum. I called and they said they would refund me the money within 7 business days.

I called back after the 7 business days and they gave me an excuse about verifying my banking details, which I did and was told to wait another 7 working days. Then I called again and was told to wait 2 to 3 days. I waited a week and called again and was told the same ****: "Your refund is being processed and you must call back after 3 days." AGAIN!

I am SO FRUSTRATED! MTN should stop giving me excuses and pay me back my money!!!

Helpful (0)

Replies (3)

MTN South Africa's replyOfficial

27 Nov 2019, 16:03

Good day Glenda,

Thank you for taking time to raise your concerns with MTN.

Kindly accept our apologies for any inconvenience caused.

Thank you for taking my call, As per SR : ***
Please send me the Bank statement with the transaction or the proof of payment in order for our banking to process the amount in credit.

Kind Regards
Zamokuhle Ngubane
MTN

MTN South Africa's reply27 Nov 2019, 16:03

Official

Gee N's updateReviewer Update

27 Nov 2019, 16:05

Hi Zamo,

Thank you for calling me on this. I have sent you the proof of payment.

Gee N's update27 Nov 2019, 16:05

Reviewer Update

Hi Zamo,

Thank you for calling me on this. I have sent you the proof of payment.

Gee N's updateReviewer Update

09 Dec 2019, 18:12

And I'm still waiting for this refund...It's past 7 working days now. How much longer must I wait?

Gee N's update09 Dec 2019, 18:12

Reviewer Update

And I'm still waiting for this refund...It's past 7 working days now. How much longer must I wait?