DG
Duncan G
1 reviews | Active since Dec 2018
10 Dec 2018, 20:35
MTN contract delivery help!?
hello there. I would just like some assistance and any would be greatly appreciated. I app**** for a contract upgrade online and was approved on Friday the 7th of December 2018. I phoned this morning and after going through many calls over about 2 hours call time I was eventually told my order has not been invoiced at the warehouse. I kind of need my phone to be delivered before the 14th as I have prior engagements from then. if anyone can assist in a speedy delivery it will be greatly appreciated. many thanks in advance
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Replies (2)
MTN South Africa's replyOfficial
11 Dec 2018, 08:35 Good day Duncan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will follow up with the warehouse and advise.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will follow up with the warehouse and advise.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
MTN South Africa's reply11 Dec 2018, 08:35
Official
Good day Duncan
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will follow up with the warehouse and advise.
Warm Regards Roanne Juggannadh Complaints Management Team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
I will follow up with the warehouse and advise.
Warm Regards Roanne Juggannadh Complaints Management Team
Best regards,
DG
Duncan G's updateReviewer Update
11 Dec 2018, 09:23thank you so much for replying so quickly. has my order been invoiced at the warehouse yet? I remember you saying there is a backlog due to black Friday but cannot remember if you said my order has been invoiced. do you have a number I can contact you on or email ? or should I wait for you to contact me again? thank you again
DG
Duncan G's update11 Dec 2018, 09:23
Reviewer Update
thank you so much for replying so quickly. has my order been invoiced at the warehouse yet? I remember you saying there is a backlog due to black Friday but cannot remember if you said my order has been invoiced. do you have a number I can contact you on or email ? or should I wait for you to contact me again? thank you again