MTN Contract Delivery Failure & Unresolved Cancellation

I ordered a new MTN contract after my phone was ****** and made it very clear that I could not receive the OTP for delivery. I requested that the contact number be changed to my ****orker’s so they could receive the OTP and ensure successful delivery. Despite this, MTN failed to update the contact details correctly. As a result, the courier company could not reach me or my ****orker, and the delivery failed. I called again, and the consultant assured me that the delivery was cancelled and a new application was submitted with the correct details. Yet again, the wrong contact information was used. Out of frustration, I went in-store and purchased a new phone myself. I then had to wait to do a SIM swap so my monthly debit order could be processed. Now, I’m unable to do the SIM swap because the online department refuses to cancel the undelivered contracts. This entire experience has been exhausting and unacceptable. I am now stuck with contracts I cannot use, and MTN’s departments are not communicating or resolving the issue. I demand that the undelivered contracts be cancelled immediately so I can proceed with my SIM swap and monthly deductions without further delay.