MN
Marcel N
1 reviews | Active since Nov 2018
12 Nov 2018, 13:44
MTN CONTRACT DECLINED
My wife app**** for a MTN contract for a IPAD 6TH generation. It got referred to credit vetting but received an response that it got declined due to bad payment profile. I just logged onto ITC and downloaded an report on her payment profile. I cannot see any accounts that is in arrears and all accounts is up to date.
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Replies (3)
MTN South Africa's replyOfficial
13 Nov 2018, 11:49Good Day Marcel
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to your complaint and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to your complaint and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply13 Nov 2018, 11:49
Official
Good Day Marcel
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to your complaint and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Thank you for your post.
Please accept our apologies for any inconvenience caused.
Kindly note we are attending to your complaint and will revert to you with feedback.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MN
Marcel N's updateReviewer Update
20 Nov 2018, 15:13STILL NO FEEDBACK RECIEVED
MN
Marcel N's update20 Nov 2018, 15:13
Reviewer Update
STILL NO FEEDBACK RECIEVED
MTN South Africa's replyOfficial
21 Nov 2018, 14:55Good Day Marcel
We apologize for the delayed response, we were waiting for feedback from the credit management department.
Kindly be advised that the application was declined due to having a poor payment profile. The credit management department has requested that you please provide proof from all the credit bureaus.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
We apologize for the delayed response, we were waiting for feedback from the credit management department.
Kindly be advised that the application was declined due to having a poor payment profile. The credit management department has requested that you please provide proof from all the credit bureaus.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,
MTN South Africa's reply21 Nov 2018, 14:55
Official
Good Day Marcel
We apologize for the delayed response, we were waiting for feedback from the credit management department.
Kindly be advised that the application was declined due to having a poor payment profile. The credit management department has requested that you please provide proof from all the credit bureaus.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
We apologize for the delayed response, we were waiting for feedback from the credit management department.
Kindly be advised that the application was declined due to having a poor payment profile. The credit management department has requested that you please provide proof from all the credit bureaus.
Rest assured, it is not our intention to displease you.
Warm RegardsBrendah LangaComplaints Management team
Best regards,