ND
Nduduzo D
1 reviews | Active since Jun 2020
29 Jun 2020, 12:59
MTN contract debits
MTN debited an incorrect amount and its been a full month with no refund. I have communicated with different managers and all promised to refund me but there hasnt been an developments.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
29 Jun 2020, 15:36Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Your account is with the Corporate department.
They have responded to you:
Please take note all first invoices is billed prorate billed, from the date the account was activated until the close of the invoice date.
There is no refund to the account.
Kindly note there is pro rata charges on the account and there is the split billing on the account.
For further explanation you need to email them: ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Your account is with the Corporate department.
They have responded to you:
Please take note all first invoices is billed prorate billed, from the date the account was activated until the close of the invoice date.
There is no refund to the account.
Kindly note there is pro rata charges on the account and there is the split billing on the account.
For further explanation you need to email them: ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply29 Jun 2020, 15:36
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
Your account is with the Corporate department.
They have responded to you:
Please take note all first invoices is billed prorate billed, from the date the account was activated until the close of the invoice date.
There is no refund to the account.
Kindly note there is pro rata charges on the account and there is the split billing on the account.
For further explanation you need to email them: ***
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
Your account is with the Corporate department.
They have responded to you:
Please take note all first invoices is billed prorate billed, from the date the account was activated until the close of the invoice date.
There is no refund to the account.
Kindly note there is pro rata charges on the account and there is the split billing on the account.
For further explanation you need to email them: ***
Kind Regards,
Alice van der Merwe
MTN
Best regards,