CM
Chrishian M

1 reviews | Active since Feb 2015

23 Feb 2015, 09:31

MTN Contract data purchase chaos

I do have R450 of airtime on my contract cell phone and 0 data. The option of purchasing that for Monthly of which 500 MB costs R99 it says i have insufficient airtime. I even tried daily option but it gives me the same message. So the only option that is allowing MTN contract users to buy Internet Services data is a One Time option that has a 6 months or 12 months options which the service is hardly available which gives error message if not the pricing for purchasing the data are very unrealistic (i.e. R340-390 for 500 MB) compare to networks such as Vodacom (R99 for 500 MB), Cell c or Telkom mobile (R70-90 for R500 MB) that provide reasonable pricing for Data including their Contract clients.

0
Replies (1)
MTN South Africa
MTN South Africa's reply06 Mar 2015, 09:17
Official
Hello Chrishian,

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

As per our telephonic conversation, please be advised that Data can not be bought with the R350 airtime that comes with the contract, please be advised that only the airtime you have physically loaded can be converted into data.

Thank you.
Kagiso.
REQ:***

Best regards,