MTN *********** contract customers. ***** ***** *****STER!!!

I canceled my home router contract with MTN in April 2023 because I had relocated and they did not cover the area I had relocated to. I was actually advised by an agent to do so and paid over R 2200 in cancelation fees. Two months later even after I had paid, they continued taking debit and now I am expected to pay an additional R1900 for cancellation. The agents are extremely rude and useless, they do not have an answer to anything. I have sent endless emails to various departments in MTN, including ***** and legal, but as always no one has an answer. In fact, they do not even respond to my emails anymore.

Based on other reviews, I am guessing the agents are trained to **** MTN customers. How can so many people have the same bad experience when it comes to contract-related issues? The sad part for me is that they are threatening my future finances and now talking about the credit bureau. How many people are you going to mistreat and ******* financially MTN?