CT
Chantel T
1 reviews | Active since Apr 2012
22 Jun 2015, 17:34
mtn contract cancelled - still taking my money !!!
My MTN contract was cancelled in Feb 2015 already, but MTN still deduct money form my bank account every month!!!! Numerous e-mails later, still no response from them!!!! Unacceptable!!!!! Worst service ever!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
26 Jun 2015, 09:14Hello Chantel De Troch,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is an outstanding amount of R925.73. The contract needs to be up to date for the cancellation to go through.
A request to cancel the contract has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
A request to terminate the contract needs to be sent 30 days prior the term end date. If the number is going to be migrated to prepaid, the request needs to be sent a day after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is an outstanding amount of R925.73. The contract needs to be up to date for the cancellation to go through.
A request to cancel the contract has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
A request to terminate the contract needs to be sent 30 days prior the term end date. If the number is going to be migrated to prepaid, the request needs to be sent a day after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
MTN South Africa's reply26 Jun 2015, 09:14
Official
Hello Chantel De Troch,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is an outstanding amount of R925.73. The contract needs to be up to date for the cancellation to go through.
A request to cancel the contract has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
A request to terminate the contract needs to be sent 30 days prior the term end date. If the number is going to be migrated to prepaid, the request needs to be sent a day after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that there is an outstanding amount of R925.73. The contract needs to be up to date for the cancellation to go through.
A request to cancel the contract has been sent to the Retentions department for urgent attention and to contact you directly with feedback and a way forward.
A request to terminate the contract needs to be sent 30 days prior the term end date. If the number is going to be migrated to prepaid, the request needs to be sent a day after the term date.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Lungi
REQ:***