MS
Moegamat S
1 reviews | Active since Feb 2019
07 Feb 2019, 14:38
Mtn Contract Cancelled
I took out a contract by mtn they delivered they phone and it was the wrong phone. I contact customer service they told me to hand in the phone to the nearest mtn store. I took it to Parow Sanlum centre on the 08 January 2018. They deducted money once from my account and after that i stop the debit order. How can i pay for something i have retured. They have handed me over to lawyers and they are now harrassing me with phone calls.
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Replies (2)
MTN South Africa's replyOfficial
08 Feb 2019, 08:42Good day Moegamat Sha****
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply08 Feb 2019, 08:42
Official
Good day Moegamat Sha****
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that we will investigate an provide feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's replyOfficial
12 Feb 2019, 06:56Good day Moegamat Sha****
Kindly note that your complaint has been sent to our legal department to rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that your complaint has been sent to our legal department to rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,
MTN South Africa's reply12 Feb 2019, 06:56
Official
Good day Moegamat Sha****
Kindly note that your complaint has been sent to our legal department to rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Kindly note that your complaint has been sent to our legal department to rectify.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsDinesh KowlasarComplaints Management team
Best regards,