MTN Contract cancellation, not cancelling.

Contract expires on 2022-02-08, went in on 2022-01-24 and paid the penalty fees for early cancellation as needed the contract to be switched to prepaid ASAP. After calls made on 2022-02-02 (TWICE 30+ minutes on each), going in to MTN on 2022-02-03, phoning on 2022-02-04 (13 minutes), phoning again on 2022-02-07 (22 minutes), phoning 2022-02-08 (20 minutes) and actually getting an SMS with query number at 14:22 then it being closed at 15:34. Then when phoning AGAIN on 2022-02-10, i was informed that the query had been closed, with no resolve and no feedback had been given to me. I've received e-mail that I've been CC'd in on 2022-02-03 and yet no response, even a second e-mail was sent where I've been CC'd in about them not responding on 2022-02-10. Yet I am still on contract and was told I will be switched over on 2022-02-26. Why only then if penalty fees have been paid.