MTN contract cancellation nightmare

I have been trying to cancel a contact since February and nothing has come of it. Please make cancellation easier by putting a form online that can be emailed to you. It is not right that consumers are forced to be on hold for an hour before getting through to the cancellations department or alternatively that I can send an email and then have to wait days before you get back to me before the 30 day waiting period even begins! I'm on a 'use your own phone' contract, cancellation should be easy. Please make this process better, I'm at a loss as to what to do.