RD
Roslyn D

1 reviews | Active since Mar 2019

13 Feb 2020, 10:16

MTN Contract Cancellation loose all data and airtime but you must still pay..*******.

I would like to cancel my contract and MTN make it very difficult, my 24 month period has come to an end and due to poor service from MTN I have chosen to cancel my contact. apparently whether I cancel or go onto prepaid I will loose my airtime and data I have paid for and I will still be billed at the end of the month for data and airtime I have not received. this is theft and steeling from the consumer. How can MTN take away my data I have paid for and then have the cheek to charge me again for the contract when all my airtime and data is depleted??? and have cancelled..

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Replies (3)
RD
Roslyn D's update13 Feb 2020, 17:42
Reviewer Update
Thank you Alice, I appreciate all your kind assistance.
RD
Roslyn D's update17 Feb 2020, 14:08
Reviewer Update
Hi Alice just to confirm that the cancellation has been a success?
Please can you advise me if any monies will go off my account on the 1st of March for the *** billing?
Thank you

RD
Roslyn D's update24 Feb 2020, 09:56
Reviewer Update
Hi Alice thanks for the response to my above question dated 17.02.2020
Please kindly note MTB Have emailed me saying I must pay
R 1,968.44 which is ridiculous and once again MTN are *****ing my money.