MTN Contract Cancellation delays

I have cancelled my MTN contract in Store to move over to a pay as you go on the 13th of February. They assured me it would take 48 hours. I've been struggling every day for the PAST month to do this. I phoned 083-1-808 which assured me they will immediately action it, then I got a mail from retentions asking reasons and then saying they can only do this with my private pin and ID number.. (note i already went into a store for this). Then i stopped at another MTN store again and they could't do anything but point me to phone retentions which apparently have a 2 month backlog.<br> <br> I can't but wonder how much ***** is involved here, are you pushing to charge me for my contract for another 2 months? I will not pay for another month and expect that my contract is be cancelled as of the date i requested this (Ref 62 4 5959), reference ***1<br> another reference ***<br> <br> PLEASE CANCEL TO PAY AS YOU GO!!!!