MTN Contract Cancellation Delay – 5 Months of Incorrect Billing Despite Non‑Usage

I had a 24‑month MTN router contract. A month before expiry, I called MTN to confirm the cancellation process and was told to call again at the end of the contract. When I called again, I was told I had to take the router to a store.

I was in KwaZulu‑Natal at the time, so I could only visit the MTN Eastgate store weeks later — where I was then told the return was NOT required for a 24‑month contract and that the contract should have ended automatically.

Due to conflicting and incorrect information from MTN agents, my cancellation was delayed. I have not used the service since my initial request, yet MTN has continued billing me for five months.

I have logged multiple cases (B***, B***, BO***) but they were closed without resolution or feedback. I have spoken to customer care, cancellations, and legal collections, but no one has resolved this issue, and billing continues.

I request that MTN:

Immediately cancel the contract.

Credit all charges billed since my initial cancellation request.

Suspend further billing/collections until this is resolved.

Five months of waiting, repeated incorrect advice, no follow‑through, and ongoing billing for a service I don’t use is unacceptable. I expect urgent and final resolution.