1 reviews | Active since Nov 2019
MTN contract cancellation delay
In July 2020 I sent a mail to the MTN Customer Care center requesting that my cellphone contract be cancelled. The agent wrote back and indicated that I had not followed proper channels and directed my request internally. I received a reference number: ***.
An agent then contacted me again months later indicating that they required my personal details and pin to be able to process the cancellation. I sent this back and have not received any feedback yet. The cancellation has still not been processed and the monthly deductions are still being made from my account.
I provided 30 days notice of my cancellation. Months have passed and the contract has still not been cancelled. I have since left the country and am not using the number any longer.
Can MTN please cancel the contract and pay the money that they deducted from my account?
I am still awaiting feedback from you. I have tried calling via the MTN contact number and the number is not valid and does not word from Switzerland. I have now logged numerous calls and have a range of reference numbers. Your mail indicates that you will contact me within 8 hours! What a joke!!!
I am still awaiting feedback from you. I have tried calling via the MTN contact number and the number is not valid and does not word from Switzerland. I have now logged numerous calls and have a range of reference numbers. Your mail indicates that you will contact me within 8 hours! What a joke!!!