1 reviews | Active since Sept 2015
MTN contract cancellation and migration to Prepaid
<p>i called the MTN call center (808) on 4 October, 5 October, 6 October and again on 7 October 2016 to migrate my number from Contract (after 14 years being a loyal customer) to prepaid and I still have no joy.</p> <p> </p> <p>i was informed that it will take 2-24 hours but here i am in day 4 and still not been done.</p> <p> </p> <p>i was given the MTN reference number: ********** 7</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that line has been reverted to Pre-paid as requested. Bill cycle is still active until cycle is closed of which the last debit will be done to complete process of cancellation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that line has been reverted to Pre-paid as requested. Bill cycle is still active until cycle is closed of which the last debit will be done to complete process of cancellation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that line has been reverted to Pre-paid as requested. Bill cycle is still active until cycle is closed of which the last debit will be done to complete process of cancellation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that line has been reverted to Pre-paid as requested. Bill cycle is still active until cycle is closed of which the last debit will be done to complete process of cancellation.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.