MTN CONTRACT CANCELLATION

Good morning I have since sent an email to Complaints at MTN, to date, I have not received any response, yet my account has been debited. It reads as follows : Good morning

This is with regards to the cell phone number – ***.

I made a call sometime between January and February 2022, asking how to go about cancelling my contract. I was told to call on the 6th April 2022 to make a request for the cancellation to happen on the 06th May 2022.

I made the call and I was given a reference number – 1 – ***. And then, on the 06th May 2022, I made a call to then cancel the contract and have the number cancelled because I don’t want to use it anymore,

I then received a message to say, a consultant will be in touch to confirm to confirm my cancellation. No call was received from any consultant, instead on the 07th of May 2022, I received am email saying,

“your contract term has ended.

Your contract has changed from R309.005 to R91.304 on a month-to-month term.

Remember, you don’t have any promo bundles and may be charged at out-of-bundles rates”

So! I would like to know why, even after I have said cancel and remove the number, I don’t want to use it anymore, were my instructions not fully carried out?

This has a bad reflection on MTN, and some of the consultants are very rude and they would just put a phone down while you are on a call with them.

Can someone please attend to this query before I take it up further. I am not getting any joy even when I make a call to the 083135 number.

Irate customer

Ms Lebohang Nkadimeng