MTN contract cancellation

Formal Complaint: MTN Contract Cancellation Issues I am writing to express my extreme dissatisfaction with MTN's customer service and contract cancellation process. Despite multiple attempts to cancel my contracts, I continue to be charged without authorization.

Timeline of Events 1. Contracts ended in January. 2. I called in December and was advised to call back in January. 3. I called in January and received confirmation of cancellation. 4. Despite this, I was still charged in February, March, and April.

Attempts to Resolve the Issue 1. Multiple phone calls to MTN's call center, with conflicting information. 2. Visits to MTN stores at Gateway Mall and Cornubia, where staff were unable to assist.

Concerns 1. Unauthorized charges, potentially constituting *****. 2. Poor customer service and lack of accountability. 3. Potential impact on my credit record if debit orders are not stopped.

Conclusion I am seeking legal advice and will pursue this matter further. I urge others to exercise caution when dealing with MTN's contract cancellations. I will not be renewing or upgrading my contracts with MTN and will be sharing my experience with others.

Sincerely, Yagi****an Munsami