MTN contract Cancellation

<p>Hi there</p> <p> </p> <p>I called in this morning to cancel my contract - it I son a month to month - I have found a better deal with cell c</p> <p> </p> <p>I was put through to your retention department - the woman was so confused - eventually she told me she can only cancel the contract on the day of 27th of Feb - told her we are willing to pay for the month but want to go straight to prepaid to be able to port my number - she said I have to call on the 27th if I don't call on that day and a day later I will need to wait another month - this is ridiculous - please cancel my contract - I have been a loyal customer for years - and now unfortunately you are unable to keep up with your competitors and now I am getting grief to move - I was not even asked why I am moving - so not sure why you have your retention team - makes no sense</p> <p> </p> <p>Looking forward to your reply</p> <p> </p>