NK
Ntobeko K
1 reviews | Active since Oct 2016
05 Oct 2016, 07:52
MTN contract cancellation
<p> </p> <p>MTN and I entered into a 24 month contract which lasted until early 2015, MTN entered me into a month to month contract which I cancelled on 2015/11/26. Upon cancellation I received a reference number( ********** 78) and a verbal confirmation of the cancellation.<br /> <br />2016 Mid-year I started getting telephone calls from Attorneys contracted by MTN requesting that I pay an amount of R1800 which I owe to them. Upon producing the reference number( ********** 78) and Cancellation information MTN legal department did not acknowledge their fault and said that I am still liable for a debt that occured after my cancellation.<br /> <br />I have explained the case several times to them but it seems as if they are not interested on the matter, their prime interest is only on getting me to pay the money which they believe I owe to them. <br /> <br /> </p> <p> </p>
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Replies (3)
MTN South Africa's replyOfficial
05 Oct 2016, 12:13Thank you for your post.
We apologize for any inconvenience incurred.
We have investigated the complaint, the account notes do reflect that you have called in on the 26-11-2015 to cancel the contract. The contract expired 28-5-2015 and the account moved to a month to month contract.
We do pick up that the November 2015 debit order returned unpaid, this billing was from the 1-10-2015 to 1-11-2015. You are liable to make the payment for this unpaid debit R223.16.
The account balance at the moment R1602.71. We have passed a credit for R1379.55 against the balance.
Please make the payment for R223.16 to the Absa Bank account
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
The request will be send to the legal department to remove your name from the ITC list.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
MTN South Africa's reply05 Oct 2016, 12:13
Official
Thank you for your post.
We apologize for any inconvenience incurred.
We have investigated the complaint, the account notes do reflect that you have called in on the 26-11-2015 to cancel the contract. The contract expired 28-5-2015 and the account moved to a month to month contract.
We do pick up that the November 2015 debit order returned unpaid, this billing was from the 1-10-2015 to 1-11-2015. You are liable to make the payment for this unpaid debit R223.16.
The account balance at the moment R1602.71. We have passed a credit for R1379.55 against the balance.
Please make the payment for R223.16 to the Absa Bank account
Bank: ABSA
Form: ABSA DEPOSIT SLIP/DEPOSITO STROKIE
Beneficiary Name: MTN SP
Beneficiary Account Number: ***
Branch Code: 632005
Deposit Reference: Your MTN cell phone number or your MTN account number.
Only one of the above mentioned reference numbers must be entered on the deposit slip. That will ensure correct allocation of payments to your MTN SP account unless incorrectly received on bank statement.
The request will be send to the legal department to remove your name from the ITC list.
Kind Regards,
Alice van der Merwe
REQ:***
Best regards,
NK
Ntobeko K's updateReviewer Update
08 Oct 2016, 05:07Gratitude on such a speedy reply and resolution, the only pain is on the effort i had to exert and amount of time with MTN on the matter.
I will proceed as instructed and will change my star rating after the matter has been closed in full.
NK
Ntobeko K's update08 Oct 2016, 05:07
Reviewer Update
Gratitude on such a speedy reply and resolution, the only pain is on the effort i had to exert and amount of time with MTN on the matter.
I will proceed as instructed and will change my star rating after the matter has been closed in full.
NK
Ntobeko K's updateReviewer Update
08 Nov 2016, 14:35I have paid the full the amount R223.16 as requested, please retrieve my name from the Legal Department.
NK
Ntobeko K's update08 Nov 2016, 14:35
Reviewer Update
I have paid the full the amount R223.16 as requested, please retrieve my name from the Legal Department.