MTN CONTRACT CANCELLATION

My wife have contract with MTN for many years. I am her husband and paid the contract. She passed away on 2024-05-16. Her contract expires 2025-11-26. I called the helpline and I was advised to send e-mail to ***. On 2025-10-23 I sent e-mail with documents to ***. I received 2 responses within second from each other.

1st: Delivery has failed to these recipients or groups: *** The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.

2nd: Y'ello Tinus Vorster Thank you for getting in touch. This is an automated response confirming that your query is in our work queue and will be attended to shortly. Should any follow-up be required in reference to your enquiry, please use the reference number below. Reference number: 2c950985-0ab2-4764-b***0a4c89f0 Our support teams are available Monday to Friday from 8h00 until 17h00. We always try to respond within 24 hours and are committed to resolving your complaint or query with processes aligned with Independent Communications Authority of South Africa (ICASA) requirements. Warm Regards, MTN

On 2025-11-05 I called MTN helpline to query that I have not received any response from their legal department. I was told that I cannot call them and must wait because they are busy.

Today 2025-11-10 I still have no response. I need that contract cancelled. BILLING ACCOUNT BA***. They can call me on ***.