1 reviews | Active since Jan 2018
MTN Contract Cancellation
I went to cancel my MTN contract today in store 05/01/18 as it expired in December 2017 and i thought it automatically goes to prepaid, apparently not. I was told to phone 808 from a MTN number or ********** from any other network. I Waited for almost 30 minutes the first time and then 30 mins the second time i called. I don't have another mtn number so my airtime went like water. All i want is for the mtn number to go to prepaid and the contract to stop.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the Retentions department to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,