MTN contract cancellation
I have been trying to cancel my MTN contract for months now, each time I call and explain that I don't recall the contract number, I give my ID number, I am transeferred several times, and made to hold for over 20 min and still not receive help. On other times, I am told I should go to an MTN store, where I was told I should call, is there no way to quickly resolve this? I don't recall the number, it came with a modem I haven't used in a long time, yet I am being billed and not able to cancel. Please help sort this out.
Contact no: **********
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MTN South Africa's replyOfficial
31 Oct 2017, 09:51Dear Tebello,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion I can confirm that the contract has been cancelled as per your request.
Herewith is your reference number ***.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply31 Oct 2017, 09:51
Official
Dear Tebello,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
As per our discussion I can confirm that the contract has been cancelled as per your request.
Herewith is your reference number ***.
Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
's updateReviewer Update
31 Oct 2017, 10:03Thank you for the resolution.
's update31 Oct 2017, 10:03
Reviewer Update
Thank you for the resolution.