1 reviews | Active since Sept 2017
I had a mobile cellphone contract with MTN which expired end of August. I called them several times in August informing them of my decision not to continue with the contract. The agents there tried to convince me to continue with contract, when I declined they forward my call to the cancellation department and they just hang up my call without helping me. Now they credited my sim with airtime and data, though I informed them of my decision not to continue with the contract. They will still expect me to pay them beyond the agreed period.
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Take this as confirmation that we have received the complaint. We will contact you to discuss the matter and get to a solution.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
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