MTN Contract Cancellation

Good day.<br> <br> I have been struggling for more than a month now to switch my contract to pay as you go. I have received the following Ref number ***. I am still getting billed and my contract expired in April already. I want to be on Pay as you go so that I can purchase my own airtime and data. I'm sorry but if this is the service I am receiving from MTN then I will not be taking out a new contract and rather move to another service provider. Yes you are currently busy with a strike, BUT I tried switching it 2 weeks before the strike started already, so there's no excuse on your side.<br> <br> Regards,<br> Adrian<br>