MTN contract cancelation

Would you believe when i say MTN delayed my contract cancellation and it now has changed to month to month and it eating on my picket. My contract, it was set to be canceled on the 27th of July 2024. However, I have recently been advised that my last payment and contract termination will now be at the end of September. This unexpected change in the cancellation date has caused inconvenience and confusion on my part.

Furthermore, my experience with MTN's customer service has been disheartening. Whenever I try to seek clarification or resolution, I am transferred to different departments and provided with conflicting statements. This lack of consistency and communication has only added to my dissatisfaction.

As a loyal customer, I believe in fair treatment and adherence to contractual agreements. It is disheartening to feel as though my concerns are being disregarded. I am left wondering if this delay in cancellation is simply a way for MTN to generate additional revenue.

This is a poor service