MTN contract cancelation
I emailed MTN to cancel my contract and the only response that I got was to call 121 from the MTN Simcard and that I can't cancel the contract via email. I rep**** by asking for any other number as I dont have that simcard anymore as it was lost. NO REPLY.
I am not going to beg, I did inform you of my intention, then I didn't get any alternative to my problem so its your problem now.
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Regards
Mike Ramaboka
Complaint Management Team
Best regards,